Your rights
- Right to access: know what personal data we hold and how it is processed.
- Right to correction: correct or update inaccurate personal data.
- Right to erasure: delete your personal data.
- Right to grievance redressal: have your complaints answered.
How to exercise them
The fastest paths are built into the product: Settings → Export my data gives you a copy, and Settings → Delete my account erases your data (deletion starts immediately and completes within 24 hours). For anything else, email hello@moveonfromyourex.com. Our grievance officer acknowledges every complaint within 7 days and resolves it within 30 days, as the DPDP Act requires.
Consent and age
We process your personal data only for the purpose it was collected - providing the product you asked for - and you can withdraw consent (for example marketing emails, or analytics cookies) any time, as easily as you gave it.
The DPDP Act treats anyone under 18 as a child whose data requires verifiable parental consent. To keep that simple, the product is for people 18 and older - you confirm you are 18 or older when you start a conversation or sign in.