Refund policy

Payments for Premium and related digital services are non-refundable in all cases. By purchasing, you agree that all sales are final. We do not offer refunds or exchanges for change of mind, partial use, or cancellation of a subscription. Canceling stops future renewals; it does not refund prior or current billing periods.

Where consumer law in your country provides otherwise - for example cooling-off rights under EU or UK law - those rights prevail over this policy.

If you were charged twice for the same purchase, billed after a failed checkout, or hit another clear processing error, contact support - we will fix actual billing mistakes. That is separate from requesting a refund after a completed purchase, which we do not provide.

If you initiate a chargeback or payment reversal without contacting support first, we may suspend or terminate access while the dispute is reviewed.

For billing questions, contact hello@moveonfromyourex.com.