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Frequently asked questions
Is this a therapy or medical service?
No. This is an AI support companion and not a substitute for professional mental health care or emergency services.
How do I cancel or manage billing?
You can cancel or manage Premium in Settings under Your plan - Premium stays active until the end of the period you paid for. Compare plans on pricing. For unresolved issues, email support.
How quickly do you reply to support emails?
We usually respond within 1-2 business days. If someone is at immediate risk, contact local emergency services first.
Contact support
For account, billing, or policy questions, email support and include screenshots when helpful.
Join the communityPeople in the same season, with check-ins, accountability, and honest support between chats.We can help with product and account issues, but we cannot provide urgent crisis intervention. Use local emergency resources when safety is at risk.