Product basics
What is moveonfromyourex?
It is an AI companion focused on heartbreak recovery with practical emotional guidance.
Is this therapy or medical care?
No. This is non-clinical support and does not diagnose, treat, or replace emergency services.
How is this different from a generic chatbot?
It is purpose-built for breakup and emotional reset scenarios, with replies designed to end in actionable next steps.
Account and access
Do I need an account to use the product?
No. You can start a conversation without an account and send 6 messages to try it. Signing in saves that conversation, keeps continuity in your history, starts your 24-hour free Premium trial (no card required), and then gives you 5 free messages a day.
Which sign-in options are available?
You can sign in with Google or email magic link.
Will my chats stay linked to my account?
Yes, once you sign in. Chats are then tied to your account to keep context and continuity over time.
Billing and plans
Is there a subscription?
There is Premium, an optional subscription that raises the daily limit from 5 free messages to 150. more than any hard night needs. Every account gets a 24-hour free trial of Premium, no card required. Free messages refresh every day without paying anything, and you can cancel Premium anytime.
Where can I compare plans?
Visit the pricing page to compare free messages and Premium side by side.
Are purchases refundable?
No. All purchases are final and non-refundable. If you were double-charged or a payment failed, contact support and we will fix real billing mistakes.
Where do I get billing help?
Use Help and support for billing questions, Premium, and account issues.
Safety and support
Where can I get urgent crisis help?
If immediate safety is at risk, contact local emergency services first, then use crisis resources.
How do I contact support?
Use the Help and support page for product, account, or policy-related help.
Where can I read terms and privacy details?
See the policies hub for privacy, terms, and refund policy documents.